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Delivery Information



All orders if ordered before 2PM Mon-Fri will be sent next day delivery tracked and signed for.

Please ensure an email address is left when ordering as we will email your tracking number as soon as it is posted

All orders placed on a Saturday, Sunday or a UK Bank Holiday will be sent the very next working day


We offer FREE international shipping which should arrive within 3-5 working days depending on your location. 

Please be aware that once your parcel is dispatched we offer no insurance or are not liable for any loss or damage. If you would like us to ship to you via an alternative shipping courier and method please contact us and we can arrange that with you at a shipping cost

Shipping Information

Once the order has left Clay Couture HQ we are not liable for the item. This means that all risk of loss or damage to the products in your order passes to you when we dispatch your order from our HeadQuarters

All wigs are brand new unless specified in the description. All wigs are thoroughly inspected by more than one technician before it is carefully packaged and parcelled ready for delivery to you.

We pride ourselves on ensuring a smooth transaction with our customers and ensuring that you receive your item in the same excellent condition in which it is sent.

In the unlikely event that you receive your item with a fault please email us within 48hrs of receiving your item. We will issue you with a return number and address. Please wait to receive this return number as any wigs that we receive without a valid return number will be sent back to you at your own cost.

On return of your item it will be thoroughly inspected by our team. Refunds will only be issued in the case that the item is deemed faulty under inspection by our production team.

If the item has been altered in any way Clay Couture Wigs cannot take any responsibility for any damage done to the item. 

If the item we receive has been altered or damaged by yourself we will return the item to you at your own cost.

Refunds (only issued if a wig is deemed faulty) will be issued back to you via your original payment method. This can take up to 10 working days.

PLEASE NOTE We do not offer exchanges or returns so please ensure you check our size chart before purchasing

Refund Policy

Due to the nature of the item we are unable to accept returns. This is down to hygiene reasons and in accordance with the UK law. Please read the information above for faulty items